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RESERVATION AND PAYMENT TERMS



>Pre-reservation before payment - Deposit payment

> Reservation deposits should not be paid until after we have confirmed vacancy and established a pre-reservation. Payments made without our prior confirmation do not guarantee a booking.
> Pre-reservations become firm bookings upon receipt of the full amount of the reservation deposit as specified in our confirmation message (50% of the total reservation fee; 20 euro minimum).


Modifications

> Reductions in the length of a reservation or in the number of persons made at least 30 days before the beginning of in-season stays or 15 days before off-season stays will applied without penalty.
> Guests who reduce the length of stay or the number of persons after the 30 or 15 day deadline will be billed for 50% of the non-consumed portion of the original reservation.


Cancellations

> Cancellations made at least 30 days before the beginning of in-season stays or 15 days before off- season stays are eligible for a refund of the full reservation deposit minus a 25 euro processing fee.
> Guests who cancel after the 30 or 15 day deadline will lose their full reservation deposit. (Article 1590 of the civil code states that whenever a reservation is canceled, the hotel owner has the right to retain the deposit. The article does not make exceptions for circumstances beyond our control such as: professional activity, serious illness, death...).
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